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3 min read

Tech Support To The Rescue

Nov 13, 2019 11:07:06 AM

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Tech Support flies under the radar in most organizations, yet its relevance and importance are brought to the surface when critically IT dependent systems are brought to a screeching halt and no one knows how to troubleshoot the problem.

Most companies fail to give Tech Support their due credit. Mainly because they lie seemingly dormant throughout the majority of operating times until something breaks or disconnects randomly.

It is sort of like the hot water or a flushing toilet in your home. You never realize these precious gems until the moment you don't have them... exactly when you need them!

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CITE Tech Is More Of A "Preventative" Tech Support

Historically, IT companies were tech support, or what we like to term the "break/fix" model. 

Something breaks, and you call your IT company to come fix it.  They charge an hourly fee and there is not a huge incentive for them to get it done quickly/efficiently.

At CITE Tech, we want our customers and potential customers to understand this type of model and transition to more of a managed model. 

In our tech field, most companies refer to it as "IT Managed Services".   

More ROI On Your IT Dollars

The main component of the Managed model is that the pay structure is different. 

Customers pay a flat monthly fee for us to actively manage their devices and health of their systems, provide support, etc.

This type of model is beneficial because we are utilizing software to actively monitor the devices, and alert us of any issues so we can proactively correct potentially issues, automate process that have historically been manual or hourly charges, etc.

This also forces our company to efficiently correct issues, and correct them for good instead of putting in quick fixes that may or may not work then look to make more money on the back-end when you call us after a piece of important technology or software crashes.

What Services Does CITE Tech Offer?

At CITE Technology we offer superb tech support services by offering:

  • Fast and Reliable to get your problems resolved quickly without much downtime 
  • 24/7 tech support
  • Remote or On-Site support
  • A wide range of technological expertise
  • Top tier support from our experienced staff

Don't wait until a software problem or connection issue stalls your operations and eats into your profits. 

What does Tech Support do?

When people use the term "tech support" they are usually referring to a range of services that technology or software companies offer their customers or employees. This services include, but are not limited to:

  • OS and Application Software
  • Connectivity (Internet, LAN, VPN, etc)
  • AntiVirus/AntiMalware
  • Email
  • Mobile phones
  • Printers
  • Anything else that has to do with your computer!

Technical support services usually provide users with help or support while solving common problems rather than providing training on how to use the product.

Efficiency is Key in Tech Support

With a good tech support company or technician, you are paying to have the problem found, resolved, and possibly prevented in the future.

You are not paying for someone to teach you or your not tech savvy employee how to fix it themselves.

That is highly inefficient.

Need Tech Support?

Contact us today to see how we can help keep your systems running as smooth as the services that your business offers.

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CITE Team

Written by CITE Team

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