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Why You Should Outsource Your IT Operations with an MSP

Jul 2, 2018 7:10:16 AM

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Technology changes at a lightning-fast pace. Technical marvels have increased productivity and collaboration but keeping up with the evolving landscape can be both challenging and time-consuming. 

Additionally, as a business owner or executive, it may be difficult to know when to outsource your IT operations or if you should handle your IT in-house. It's inevitable - a company's IT operations requirements will change, and it's your responsibility as a leader to know how and when to pivot and adapt to the changes.

Allowing a managed services provider (MSP) to shoulder some of the responsibility can help you do just that by reducing and controlling costs, increasing efficiency and competitiveness, and providing scalability for your business. A qualified and reliable managed services provider offers a wide range of benefits to organizations of all sizes.

We’ve outlined four of the key benefits businesses are experiencing by outsourcing IT operations through managed service providers.

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Having an in-house IT support team would mean purchasing and keeping all needed hardware and software up to date. This is in addition to salaries, bonuses, providing office space and all the other necessary overheads the come along with maintaining an in-house IT support department.

Outsourcing your IT operations allows your company to experience the benefits of a full-service IT team without all of the overhead costs. With an IT managed service provider, organizations can reduce operational costs, conserve capital budget, and lower IT operating expenses. This lowered cost of operations allows your company to offer competitive pricing to your customers which in turn will increase your overall competitive advantage. 

The majority of MSPs operate on a subscription-based model where clients pay annual or monthly fees for services, allowing them to foresee if it is feasible to remain within their budget.

Service Level Agreements (SLA)

Clients receive a service level agreement (SLA) that’s customized to their company’s precise needs, allowing them to efficiently manage hardware and software, increase productivity, and reduce the total cost of application ownership.

MSP clients typically pay for the services they require, rather than for expensive packages with extraneous services they don’t need.

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As a business flourishes, employees may be required to take on an ever-expanding scope of IT responsibilities which fall outside of their original roles. This can lead to employees becoming buried in minute tasks and eventually getting overwhelmed and ineffective in the job they were hired to perform. Furthermore, it may eventually become necessary for them to prioritize those IT tasks to avoid downtime.

Outsourcing MSP

To allow both technical and non-technical employees to manage their time better and improve work efficiency, put the responsibility of IT management in the hands of a dedicated team of experts. Tasks that fall outside of the primary goals of the organization and distract employees from their main focus should be delegated to the MSP.

Outsourcing can help a firm stay focused on revenue-generating activities and innovation. The MSP can handle mundane tasks, and the client can get their work done more efficiently without the distraction of technical troubleshooting.


A managed services provider can interface with vendors on behalf of a company, ensuring that any issues the business encounters are troubleshot and resolved promptly.

The MSP will serve as the main point of contact for third parties, escalate issues to the appropriate vendor and track the process through to resolution.

Stop Coordinating Vendors

Vendor coordination can be a complicated juggling act, and employees without significant experience working with every kind of vendor involved can be easily overwhelmed or caught unprepared.

Outsourcing vendor management to an MSP removes the pain of working with multiple vendors, and instead having a single, trusted partner as a coordinator streamlines operations and avoids unnecessarily burdening of employees with tasks that is best left to subject matter experts.

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Given the rate of technological advancements and the fact that businesses need to scale resources up or down on demand, scalability is vital to supporting business growth and development.

As a company expands, it should anticipate unexpected hurdles, one being when technology requirements outgrow available resources. MSPs will supply support and services as needed to handle growth spurts or emerging IT problems.

Enable Firm Productivity 

Because scalable solutions can accommodate rapid changes, they also help firms stay productive, improve system availability, and eliminate detrimental downtime when it comes to technology.

Additionally, MSPs will address their clients’ technical pain points and remain responsive to their needs, both short-term and long-term.

High-quality MSPs proactively explore and identify enhancements for improvement in support of the client’s key business objectives.

Considering outsourcing IT Operations with an MSP?  

Cite Technology Solutions has received multiple industry awards and recognition for excellence in technology innovation and security, as well as client service. 

For more information on Cite Tech's Managed Services, contact a Cite Tech representative today!

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ABout CITE TEchnology

Cite Logo_Black (1)Cite Technology Solutions strives to provide the very best in IT solutions.  

We provide comprehensive IT solutions for small and mid-sized organizations with complex needs. Offering 24/7 Tech Support, Remote Support and Cloud Storage. We specialize in data management, medical imaging, HL7 interfacing, and HIPAA compliance.


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