Support Specialist

Overview

This is a great opportunity to become part of a team of IT professionals in the Lafayette area. The qualified individual will need great customer service and problem solving skills.

Responsibilities

• Minimum 2 years of experience providing all round technical support to users. 
• Troubleshoot and resolve end-user hardware, operating system and software-related problems.
• Troubleshoot and resolve basic network and server access problems for end-users.
• Troubleshoot and resolve application issues in the medical field and multiple other fields.
• Assist with the maintenance and operation of approximately 250 workstations.
• Creates network and email accounts for new users.
• Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary.
• Work requires occasional weekend and/or evening work and the ability to remain on-call and available to provide management support in event of emergencies.

Requirements

• Must have thorough Windows/MS Office knowledge. 
• Must have thorough knowledge of PC hardware and software 
• TCP/IP knowledge 
• Strong interpersonal and communication skills to work effectively with management and staff. 
• Ability to work in a fast-paced environment
• Service minded, organized and ability to work independently with little supervision. 
• Sound judgment and logical decision-making are critical in this position

Sound like you? Apply Today.