New call-to-action
CITE Technology Remote Support
Two people working and pointing at a laptop screen.

Support Specialist

Join Our Team!

 

 

Overview

This is a great opportunity to become part of a team of IT professionals in the Lafayette area. The qualified individual will need great customer service and problem solving skills.

 

Responsibilities

  • Minimum 2 years of experience providing all round technical support to users. 

  • Troubleshoot and resolve end-user hardware, operating system and software-related problems.

  • Troubleshoot and resolve basic network and server access problems for end-users.

  • Troubleshoot and resolve application issues in the medical field and multiple other fields.

  • Assist with the maintenance and operation of approximately 250 workstations.

  • Creates network and email accounts for new users.

  • Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary.

  • Work requires occasional weekend and/or evening work and the ability to remain on-call and available to provide management support in event of emergencies.

Requirements

  • Must have thorough Windows/MS Office knowledge. 

  • Must have thorough knowledge of PC hardware and software 

  • TCP/IP knowledge 

  • Strong interpersonal and communication skills to work effectively with management and staff. 

  • Ability to work in a fast-paced environment

  • Service minded, organized and ability to work independently with little supervision. 

  • Sound judgment and logical decision-making are critical in this position

Sound like you? Apply today.