Overview
This is a great opportunity to become part of a team of IT professionals in the Lafayette area. The qualified individual will need great customer service and problem solving skills.
Responsibilities
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Minimum 2 years of experience providing all round technical support to users.
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Troubleshoot and resolve end-user hardware, operating system and software-related problems.
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Troubleshoot and resolve basic network and server access problems for end-users.
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Troubleshoot and resolve application issues in the medical field and multiple other fields.
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Assist with the maintenance and operation of approximately 250 workstations.
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Creates network and email accounts for new users.
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Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary.
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Work requires occasional weekend and/or evening work and the ability to remain on-call and available to provide management support in event of emergencies.
Requirements
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Must have thorough Windows/MS Office knowledge.
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Must have thorough knowledge of PC hardware and software
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TCP/IP knowledge
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Strong interpersonal and communication skills to work effectively with management and staff.
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Ability to work in a fast-paced environment
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Service minded, organized and ability to work independently with little supervision.
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Sound judgment and logical decision-making are critical in this position
