CITE Technology Remote Support
CITE Technology Remote Support
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Frequently Asked Questions


What is the CLOUD?

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In the simplest terms, cloud computing means storing and accessing data and programs over the Internet instead of your computer's hard drive.

The cloud is just a metaphor for the Internet.

It goes back to the days of flowcharts and presentations that would represent the gigantic server-farm infrastructure of the Internet as nothing but a puffy, white cumulonimbus cloud, accepting connections and doling out information as it floats.

What cloud computing is not about is your hard drive. When you store data on--or run programs from the hard drive, that's called local storage and computing.

Everything you need is physically close to you, which means accessing your data is fast and easy.


What Is Managed I.T. Services?

What Is Managed I.T. Services?

Technology is constantly evolving on a daily basis.

Having managed IT services allows your company to stay up to date in many different areas that require constant attention.

Services such as alerts, security, patch management, email security, data backup and recovery for many different devices.

These IT services can be provided remotely (while working from home) or in-house.

Devices that require managed services such as desktops, notebooks, servers, storage systems, networks and printers.


Why Have Tech Support?

Why Have Tech Support?

Most people don't realize how many areas tech support can help in.  Sometimes the little problems that affect us throughout the day can turn into big problems.  

A simple printing error can set your day back tremendously.  

How about an email problem?  You will be on the phone for a while!  What happens if you lose a file and can't find it!

Worst-case scenario is you delete a file or your computer crashes. What do you do when you lose all your data?  All these things are issues that cost time, productivity, and money.  

Having tech support services can make a huge difference in the  productivity of your business