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Tech Support

Providing support 24/7.

Technical Services 

Experience the full range of our technical services at CITE Technology Solutions, tailored to meet your unique IT requirements. 

We pride ourselves on delivering a comprehensive suite of technical services that are meticulously crafted to address your distinct IT needs. Our commitment to providing top-notch technical support extends beyond mere problem-solving; we aim to empower your business with the tools and expertise necessary to thrive in the ever-changing world of technology. 

Technical Services Offered at Cite Technology:

Troubleshooting and Resolution of Computer, Server, and Network Anomalies

  • Our team is proficient in diagnosing and rectifying technical issues related to computer systems, servers, and network infrastructure.

Procurement and Replacement of Warranty-Backed Components

  • We provide expertise in the acquisition and exchange of warranted hardware components, ensuring minimal downtime and optimal functionality.

Deployment and Configuration of Software, Including Version Updates

  • Our services encompass the installation and enhancement of software applications, including the application of software updates and version upgrades.

User and Mailbox Management, Including Additions and Deletions

  • We facilitate seamless user and mailbox management operations, including user provisioning and de-provisioning.

Management of Spam Filter Whitelisting and Blacklisting

  • Cite Technology administers whitelisting and blacklisting protocols within your spam filter, optimizing email communication and security.

Support and License Management for Office 365

  • We offer comprehensive support and meticulous license management for Office 365, ensuring the efficient utilization of your subscription.

Support for VoIP Telephone Systems

  • Cite Technology offers proficient assistance for Voice over Internet Protocol (VoIP) phone systems, ensuring seamless communication.

Installation of New Hardware Components (Labor Only)

  • We provide installation services for new hardware components, excluding hardware and software procurement costs.

*Please note that hardware and software expenses are not included in the labor charges. Additional fees may apply for hardware and software acquisition.

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