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Tech Support

Providing support 24/7.

Technical Services 

Experience the full range of our technical services at CITE Technology Solutions, tailored to meet your unique IT requirements. 

We pride ourselves on delivering a comprehensive suite of technical services that are meticulously crafted to address your distinct IT needs. Our commitment to providing top-notch technical support extends beyond mere problem-solving; we aim to empower your business with the tools and expertise necessary to thrive in the ever-changing world of technology. 

 

Technical Services Offered at Cite Technology:

Troubleshooting and Resolution of Computer, Server, and Network Anomalies

Our team is proficient in diagnosing and rectifying technical issues related to computer systems, servers, and network infrastructure.


Procurement and Replacement of Warranty-Backed Components

We provide expertise in the acquisition and exchange of warranted hardware components, ensuring minimal downtime and optimal functionality.


Deployment and Configuration of Software, Including Version Updates

Our services encompass the installation and enhancement of software applications, including the application of software updates and version upgrades.


User and Mailbox Management, Including Additions and Deletions

We facilitate seamless user and mailbox management operations, including user provisioning and de-provisioning.


Management of Spam Filter Whitelisting and Blacklisting

Cite Technology administers whitelisting and blacklisting protocols within your spam filter, optimizing email communication and security.


Support and License Management for Office 365

We offer comprehensive support and meticulous license management for Office 365, ensuring the efficient utilization of your subscription.


Support for VoIP Telephone Systems

Cite Technology offers proficient assistance for Voice over Internet Protocol (VoIP) phone systems, ensuring seamless communication.


Installation of New Hardware Components (Labor Only)

We provide installation services for new hardware components, excluding hardware and software procurement costs.


*Please note that hardware and software expenses are not included in the labor charges. Additional fees may apply for hardware and software acquisition.

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