CITE Technology Remote Support
CITE Technology Remote Support
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Introducing CITE Tech's Remote Support Portal

Jun 11, 2020 4:55:14 PM

Introducing CITE Tech's Remote Support Portal

While many people are returning to the office following the COVID-19 quarantine, many workers are discovering that their employers are suggesting they continue to work remote from their home offices.

If you or your organization will continue working from home and you need expert IT oversight during the transition, then keep reading to see what support CITE can offer.

If you have received the news that your new company title will be preceded by "remote" and you aren't exactly "tech-savvy"...Don't worry.

With CITE's Remote Support portal you can relax, focus on your own workload, and leave technical issues to the professionals

How do I use Remote Support?

The process is extremely simple. Follow the steps below!

  1. Visit our website https://www.citetech.com/

  2. Click the "Remote Support" displayed on the right side of the screen.

  3. Enter the information requested.

Benefits of the CITE's remote Support portal

We have been setting up our managed clients to login remotely for free while this emergency is going on.

We understand the impact that COVID-19 is taking on local businesses and know how powerful it is to have IT support at the tip of your fingers especially while working from home.

One minor disconnection or software bug can stall work for hours while you wait for manufacturer support to answer your questions... even if they can solve your issues.

We can also verify that our customers' computers, especially if they are personal equipment, are secured and protected for the safety of their networks and data that they are accessing. 

How does Remote Support work?

CITE helps to come up with solutions by using our extensive knowledge of VPN connections.

By tapping into your device via remote screening, we can harness the power of our hosted solutions and see exactly what you are seeing while controlling your device to solve the issues.

Powered by ConnectWise Control

CITE Tech's Remote Support Portal is powered by ConnectWise Control.  ConnectWise Control is a cloud based software that enables secure and easy remote connectivity.

Remote support that works, enabling us to have remote access anytime whether you are around the corner, at home, or across the world.

ConnectWise Control offers a layered approach to security, perfect for support teams of all sizes. Focusing on the safeguards that matters most, you can expect world-class features like role-based permissions, 256-bit AES encryption, and multiple authentication methods, along with premium reporting capabilities that allow you to record sessions, view activity from a single pane of glass, and much more.

How To Create A Secure Work-From-Home Environment | CITE Technology | Lafayette LA

How is remote Support secure?

This is a great question and one that we get frequently.

Customers wonder about the safety of their data and devices if we at CITE can access control of their device so easily.

The difference between our access and the possibility of malicious hackers gaining access has to do with our utilization of VPN networks. At CITE, we use verified and trusted tools such as SonicWall VPN's.

Our customers rest easy knowing they have the security in place, along with firewalls, VOIP, and many other aspects of their working environment covered. 

Who is remote Support for?

CITE's remote support is for all organizations, small and large, even  if your company does not have a comprehensive strategy or plan.

We can deliver all of our Managed IT services via our safe and secure remote access.

How IT Experts Work From Home | CITE Technology | Lafayette LA

WANT TO LEARN MORE?

We hope you have found a good rhythm thus far in your new working environment and routine.

If you or your company could use a little extra guidance or an extra level of security, contact us today to see how we can help keep your systems running as smooth as the services that your business offers.

WHAT SERVICES DOES CITE TECH OFFER?

At CITE Technology we offer superb tech support services by offering:

  • Fast and Reliable to get your problems resolved quickly without much downtime 
  • 24/7 tech support
  • Remote or On-Site support
  • A wide range of technological expertise
  • Top tier support from our experienced staff

Don't wait until a software problem or connection issue stalls your operations and eats into your profits. 

CITE Technology Solutions Contact Us


ABout CITE TEchnology

CITE Technology Solutions | Lafayette LA

 

Cite Technology Solutions strives to provide the very best in IT solutions.  From System Administration to Medical Imaging applications our team of integrators provides solutions.

We provide comprehensive IT solutions for small and mid-sized organizations with complex needs. Offering 24/7 Tech Support, Remote Support and Cloud Storage. We specialize in data management, VOIP, medical imaging, HL7 interfacing, and HIPAA compliance. Whether its remote access or at home, our team of IT Experts can assist.

 

CITE Team

Written by CITE Team

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